Frequently Asked Questions

How do I order from George King Bio-Medical, Inc.?

Our ordering process is simple. Call us at 1-800-255-5108 from 8:30am to 4:00pm CST and a customer service representative will take your order, email orders@kingbiomed.com, or fax your order to 1-913-469-0871.

Do you accept credit cards for payment?

We accept Visa, Master Card and American Express.

How is my order shipped?

Plasma is shipped on dry ice in Styrofoam containers via FedEx. You may select overnight or 2 day service. Please contact us directly regarding international shipments.

How do I store your products?

Recommended storage is -70°C. Stability until the expiry date is assured when stored at this temperature. Plasma may also be stored at temperatures of -20°C to -69°C. Guidelines for storage at these temperatures are available.

How do I prepare the plasma for use?

Thaw and use! We recommend thawing in a circulating water bath at 37°C. No reconstitution is necessary.

What anticoagulant is used when collecting your plasmas?

Sodium citrate is the anticoagulant used.

Does your FVIII Deficient Plasma contain any von Willebrand factor?

Yes, each George King Congenital FVIII deficient donor is screened and found to have normal levels of von Willebrand factor.

Why are your products the best available for coagulation testing?

George King Bio-Medical, Inc. products are frozen human plasmas collected from carefully screened donors. Our plasma contain no preservatives or buffers.

How many donors are in your PNP?

An average of 53 donors are included in lots prepared recently. A minimum of 30 donors are included in every lot of PNP. Plasmas from an approximately equal number of males and females are included.

Can I use your products on my instrument?

Absolutely! Our products ARE human plasmas containing no buffers or preservatives. If you cannot use them on your instrument, how can you test your patients’ plasmas?

Do you sequester lots for standing orders?

Yes, your account representative can help you project your needs and aid in your selection of products.